Privacy policy


Last updated: 30 August 2026

At LOTI KIDS, we take your privacy seriously. This Privacy Policy explains how we collect, use, store and share your personal information when you visit lotikids.no, make a purchase, contact us, create an account, subscribe to marketing communications or otherwise use our website and services.

LOTI KIDS is operated by:

Nordic MasterCraft AS
Org. no. 927 274 388
Bjønndalslia 4
3442 Hyggen
Norway

Email: support@lotikids.com
Phone: +47 40 60 08 52

Nordic MasterCraft AS is the data controller responsible for the processing of personal information described in this Privacy Policy.

Our online store is powered by Shopify.

1. Personal Information We Collect

The personal information we collect depends on how you interact with LOTI KIDS.

We may collect the following information:

  • Your name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order and purchase information

  • Payment and transaction information

  • Account information and preferences

  • Products you view or add to your cart

  • Returns, refunds and exchanges

  • Communications you have with our customer service

  • IP address

  • Browser, device and network information

  • Information about how you use and navigate our website

  • Marketing and cookie preferences

We only collect information that is necessary for operating our store, providing our services, complying with legal obligations or for purposes for which you have given consent.

2. How We Collect Your Information

We may collect personal information:

Directly from you, for example when you place an order, create an account, contact us, subscribe to our newsletter or otherwise provide information to us.

Automatically, when you browse or use our website, including through cookies and similar technologies where permitted.

From service providers, such as Shopify, payment providers, shipping providers and other companies that help us operate our online store.

From marketing or analytics services, where you have consented to the relevant cookies or processing.

3. How We Use Your Personal Information

We use personal information for purposes including:

Processing and delivering your orders

We process information such as your name, contact information, delivery address and order details so that we can:

  • Process your order

  • Receive and confirm payment

  • Pack and dispatch your products

  • Arrange delivery

  • Send order and delivery updates

  • Handle returns, refunds and complaints

  • Provide customer service

The legal basis for this processing is primarily that it is necessary to perform our contract with you.

Legal and accounting obligations

Certain information relating to purchases and transactions must be retained to comply with Norwegian accounting, tax and other legal requirements.

The legal basis for this processing is compliance with our legal obligations.

Customer service

When you contact LOTI KIDS, we process the information you provide so that we can answer your questions, assist with orders and resolve problems.

Depending on the nature of your enquiry, the processing may be necessary to perform our contract with you or based on our legitimate interest in providing effective customer service.

Security and fraud prevention

We may process information where necessary to protect LOTI KIDS, our customers and our website against fraud, misuse, unauthorized access and other security threats.

This processing is based on our legitimate interest in operating a safe and secure online store and, where applicable, compliance with legal obligations.

Marketing

If you subscribe to our marketing communications, we may use your contact information to send you news, product information, offers and other marketing communications.

Where consent is required, we will only send such marketing after you have given your consent.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at support@lotikids.com.

Withdrawing your consent does not affect the lawfulness of processing that took place before your consent was withdrawn.

4. Shopify

Our online store is hosted and powered by Shopify.

Shopify provides the technology that enables us to operate our online store and may process information about your use of the LOTI KIDS website and your transactions in order to provide its services.

Information submitted through our store may therefore be processed by Shopify and its service providers.

In certain circumstances, Shopify may process personal information for its own purposes and may act as an independent data controller.

For further information about Shopify's processing of personal information, please refer to Shopify's Consumer Privacy Policy and Privacy Portal.

5. Payments

When you make a purchase, your payment is processed through the payment method and payment provider available and selected at checkout.

Payment providers may process information required to complete and secure your transaction.

LOTI KIDS does not itself store your complete payment card details. Payment information is handled through the relevant secure payment provider.

The payment provider's own privacy terms may also apply to its processing of your information.

6. Shipping and Delivery

To deliver your order, we may share necessary information with the shipping or logistics provider responsible for your delivery.

This may include:

  • Your name

  • Delivery address

  • Email address

  • Phone number

  • Order or shipment information

LOTI KIDS may use delivery providers including Bring/Posten and PostNord, depending on the shipping method available for your order.

We only provide the information reasonably necessary to arrange and complete delivery and related services.

7. Other Service Providers

We use third-party providers to help operate LOTI KIDS.

These may include providers of:

  • Website hosting and e-commerce services

  • Payment processing

  • Shipping and logistics

  • Email and customer communications

  • IT and cloud services

  • Analytics

  • Advertising and marketing

  • Fraud prevention and website security

These providers may process personal information where necessary to provide their services.

Where a provider processes personal information on our behalf, we take appropriate steps to ensure that the information is handled in accordance with applicable data protection requirements.

We do not sell your personal information.

8. Cookies and Similar Technologies

LOTI KIDS uses cookies and similar technologies to operate the website and, where you have consented, to understand website usage and support marketing and advertising.

Cookies may be used for purposes such as:

Strictly necessary cookies
These help essential parts of the online store function, including the shopping cart, checkout, security and remembering necessary settings.

Analytics cookies
These may help us understand how visitors use our website and how we can improve the shopping experience.

Marketing cookies
These may be used to measure advertising, personalize marketing or show relevant advertising on other platforms.

Except where cookies or similar technologies are strictly necessary to provide a service you have requested, we will obtain consent where required before using them.

You can manage or withdraw your cookie choices through the cookie/privacy settings available on our website.

9. Marketing and Advertising

Where you have provided the required consent, information about your interaction with LOTI KIDS may be used to measure or personalize advertising.

This can include information about products you viewed, pages you visited or products you added to your cart.

Depending on the services we use, marketing providers may process this information in accordance with their own privacy policies.

You can change your cookie and marketing preferences through the privacy settings available on our website.

10. International Transfers

Some of our service providers, including Shopify and certain technology providers, may process personal information outside Norway or the European Economic Area (EEA).

Where personal information is transferred outside the EEA, we take appropriate steps to ensure that the transfer complies with applicable data protection law.

This may include transfers to countries recognized as providing an adequate level of protection or the use of approved safeguards such as the European Commission's Standard Contractual Clauses.

11. How Long We Keep Your Information

We keep personal information only for as long as necessary for the purpose for which it was collected or as required by law.

The retention period may depend on:

  • Whether you have an active customer account

  • Your order and transaction history

  • Accounting and tax requirements

  • Returns, complaints or warranty matters

  • Potential legal claims

  • Whether you have consented to marketing

  • Security and fraud-prevention requirements

Certain order and transaction records cannot be deleted immediately because Norwegian law requires us to retain accounting documentation for specified periods.

When we no longer have a lawful reason to retain personal information, it will be deleted or anonymized as appropriate.

12. Your Privacy Rights

If the GDPR applies to the processing of your personal information, you may have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information in certain circumstances

  • Request restriction of processing in certain circumstances

  • Object to certain processing

  • Receive certain personal information in a portable format

  • Withdraw consent where processing is based on consent

  • Object to direct marketing at any time

These rights are subject to certain legal limitations. For example, we may be required to retain information relating to purchases because of accounting or other legal obligations.

To exercise your rights, contact us at:

support@lotikids.com

We may need to verify your identity before processing certain requests.

13. Complaints

If you have concerns about how LOTI KIDS processes your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to lodge a complaint with the Norwegian Data Protection Authority:

Datatilsynet
Norwegian Data Protection Authority

Information about complaints and your privacy rights is available on Datatilsynet's official website.

14. Children's Privacy

LOTI KIDS sells products intended for children, but our online store and purchasing services are intended to be used by adults.

We do not knowingly collect personal information directly from children where parental or guardian consent would be required under applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us at support@lotikids.com so that we can assess and, where appropriate, delete the information.

15. Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should therefore avoid sending sensitive or confidential information through unsecured communication channels.

16. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

LOTI KIDS is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party service you choose to use.

17. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes to our services, technology, legal requirements or business practices.

When we make changes, the updated version will be published on this page and the "Last updated" date will be revised.

18. Contact Us

If you have questions about this Privacy Policy, how we process your personal information or wish to exercise your privacy rights, please contact:

LOTI KIDS
Operated by Nordic MasterCraft AS
Org. no. 927 274 388
Bjønndalslia 4
3442 Hyggen
Norway

Email: support@lotikids.com
Phone: +47 40 60 08 52

For the purposes of applicable data protection law, Nordic MasterCraft AS is the data controller for LOTI KIDS.