Shipping Policy

Last updated: 30 August 2026

Thank you for shopping with LOTI KIDS. This Shipping Policy explains how orders placed through lotikids.no are processed, shipped and delivered.

LOTI KIDS is operated by Nordic MasterCraft AS, org. no. 927 274 388.

1. Where We Deliver

LOTI KIDS currently delivers orders within Norway.

Available delivery methods depend on your delivery address, the size and weight of your order, and the shipping services available at checkout.

If we expand delivery to additional countries in the future, the available destinations and shipping options will be shown during checkout.

2. Shipping Providers

LOTI KIDS may use:

• Bring/Posten

• PostNord

The available shipping options for your order will be displayed during checkout.

Depending on the selected service, your order may be delivered:

• To your home

• To your mailbox

• To a parcel locker

• To a pickup point or service location

The exact options available depend on the carrier, your address and the size and weight of your order.

3. Shipping Costs

Shipping costs are calculated and displayed during checkout before you complete your purchase.

The shipping price may depend on factors including:

• Delivery method

• Package size

• Package weight

• Delivery destination

• Shipping provider

You will always be able to see the applicable shipping charge before confirming and paying for your order.

All product prices displayed on LOTI KIDS are in Norwegian kroner (NOK) and include Norwegian VAT (MVA).

Any applicable shipping charge is shown separately during checkout.

4. Order Processing & Dispatch

We aim to process and dispatch orders within 1–2 business days after the order has been successfully placed and payment has been confirmed.

Business days are Monday to Friday, excluding Norwegian public holidays.

Orders placed on weekends or public holidays will begin processing on the next business day.

For example, an order placed on Saturday will normally begin processing on Monday, provided Monday is not a public holiday.

Once your order has been dispatched, you will receive a shipping confirmation and tracking information where tracking is available.

During exceptionally busy periods, such as major promotions, holidays or other unforeseen circumstances, processing may occasionally take longer than 1–2 business days. If we expect a significant delay in dispatching your order, we will make reasonable efforts to inform you.

Please note that our 1–2 business day processing time refers to the time required for LOTI KIDS to prepare and dispatch your order. It does not include the shipping provider's delivery time.

5. Delivery Times

Estimated delivery times may be displayed during checkout or provided with your shipping confirmation.

Delivery times are estimates and may vary depending on the shipping provider, destination, package size and other circumstances.

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

• Carrier delays

• Severe weather

• High seasonal shipping volumes

• Public holidays

• Transport disruptions

• Incorrect or incomplete delivery information

• Other unforeseen circumstances

If your order is materially delayed, please contact us at support@lotikids.com and we will assist you in investigating the shipment.

Nothing in this section limits your statutory rights concerning delayed delivery under applicable Norwegian consumer law.

6. Tracking Your Order

Where tracking is available for your selected shipping method, tracking information will normally be provided after your order has been dispatched.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

Once the shipment is registered with the carrier, you may be able to follow its progress through the relevant carrier's tracking service.

7. Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please check your:

• Name

• Street address

• Postal code

• City

• Phone number

• Email address

before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible at support@lotikids.com.

We will try to correct the information before dispatch, but we cannot guarantee that changes can be made once an order has been processed or transferred to the shipping provider.

If additional shipping costs arise because incorrect or incomplete delivery information was provided, we may charge reasonable additional costs where permitted by law and where the circumstances justify doing so.

8. Parcel Lockers and Pickup Points

Some orders may be delivered to a parcel locker, pickup point or service location.

The shipping provider will normally notify you when your parcel is ready for collection and provide information about where and how to collect it.

Please collect your parcel within the collection period specified by the shipping provider.

9. Uncollected or Refused Parcels

Failing to collect a parcel does not automatically constitute a valid exercise of your statutory right of withdrawal.

If you wish to exercise your right of withdrawal, you should clearly notify LOTI KIDS in accordance with our Return & Refund Policy.

If an order is returned to LOTI KIDS because it was not collected, was refused without exercising applicable consumer rights, or could not be delivered because of information supplied by the customer, we will contact you regarding the order.

Where permitted by law, reasonable costs actually incurred as a result of an uncollected or undeliverable parcel may be deducted from any amount refunded or charged separately.

This does not affect your statutory rights where the failed delivery was caused by LOTI KIDS, the carrier acting in connection with our delivery obligation, or another circumstance for which you are not responsible.

10. Lost Packages

If tracking indicates that your parcel has not been delivered within the expected timeframe, please contact:

support@lotikids.com

Please include your order number.

We will investigate the shipment with the relevant shipping provider where necessary.

Customers are not expected to resolve a lost shipment directly with the carrier where LOTI KIDS remains responsible for delivery under applicable consumer law.

11. Damaged Packages

If your package or product arrives damaged, please contact us as soon as reasonably possible.

Please send:

• Your order number

• A description of the damage

• Photographs of the damaged product and packaging where reasonably relevant

to support@lotikids.com.

Please keep the product and packaging while the matter is being assessed, where reasonably possible.

We will provide further instructions and handle defective or damaged products in accordance with our Return & Refund Policy and applicable Norwegian consumer law.

12. Incorrect or Missing Items

If you receive the wrong product or something is missing from your order, please contact us at:

support@lotikids.com

Please include your order number and information about the missing or incorrect item.

Where reasonably relevant, we may ask for photographs to help us investigate.

If LOTI KIDS has made an error, we will handle the matter in accordance with applicable consumer law and without requiring you to bear costs for correcting our mistake.

13. Split Shipments

In some circumstances, an order containing multiple products may be delivered in more than one parcel.

If your order is split into multiple shipments, you may receive separate tracking information for each parcel.

You will not be charged additional shipping costs solely because LOTI KIDS chooses to divide an order into multiple shipments after your purchase has been completed.

14. Returns

This Shipping Policy applies primarily to the delivery of purchases to you.

For information about:

• The 14-day statutory right of withdrawal

• Returning unwanted products

• Return shipping costs

• Refunds

• Defective products

• Damaged products

• Complaints (reklamasjon)

please see our Return & Refund Policy.

15. Contact Us

If you have questions about shipping, delivery or an existing order, please contact:

LOTI KIDS
Operated by Nordic MasterCraft AS
Org. no. 927 274 388
Bjønndalslia 4
3442 Hyggen
Norway

Email: support@lotikids.com
Phone: +47 40 60 08 52

Please include your order number when contacting us about an existing order so that we can assist you more quickly.

This Shipping Policy should be read together with our Terms of Service, Return & Refund Policy and Privacy Policy.