Return & Refund Policy

At LOTI KIDS, we want you to be happy with your purchase. This Return & Refund Policy explains your rights when purchasing from our online store, including your statutory right of withdrawal under Norwegian consumer law.

14-Day Right of Withdrawal (Angrerett)

When purchasing online from LOTI KIDS as a consumer, you generally have the right to withdraw from your purchase within 14 days without giving a reason.

The withdrawal period begins the day after you, or a person designated by you other than the carrier, receives the goods.

If an order contains several items delivered separately, the withdrawal period begins after you receive the final item.

To exercise your right of withdrawal, you must inform us within the 14-day withdrawal period.

Please contact us at support@lotikids.com and include your order number and the item(s) you wish to return.

You may also use the statutory withdrawal form (angreskjema) provided with your order.

After notifying us that you wish to exercise your right of withdrawal, the goods must be returned without undue delay and no later than 14 days after you notified us.

Please do not send a return before contacting us and receiving the appropriate return instructions.

Condition of Returned Items

You are entitled to inspect and handle the product to the extent reasonably necessary to determine its nature, characteristics and functionality, similar to what would normally be possible in a physical shop.

You may be responsible for any reduction in the value of the product resulting from handling beyond what is reasonably necessary to inspect it.

Where possible, please return the product with its original packaging, accessories, manuals and other items supplied with it.

Please include your order number or other proof of purchase with the return.

Return Shipping Costs

If you exercise your statutory right of withdrawal because you have changed your mind, you are responsible for the direct cost of returning the goods to LOTI KIDS, unless we have agreed otherwise.

We recommend using a tracked shipping service when returning an item. LOTI KIDS cannot be responsible for a return shipment before it has been received by us.

Please contact support@lotikids.com before returning your order so that we can provide the correct return address and instructions.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as possible after receiving it.

If an item arrives damaged, is defective, or you receive an incorrect product, please contact us at support@lotikids.com as soon as possible.

Please include:

• Your order number
• A description of the problem
• Photos or video showing the damage, defect or incorrect product where relevant

We will assess the issue and provide instructions on how it will be resolved.

Where a product is defective, damaged or incorrectly supplied, your statutory consumer rights apply. These cases are not treated as ordinary change-of-mind returns, and this policy does not limit any rights you have under applicable Norwegian consumer legislation.

Exceptions to the Right of Withdrawal

The statutory right of withdrawal does not apply in certain situations provided for by applicable law.

This may include, where relevant:

• Goods made to your specifications or clearly personalised for you
• Goods that deteriorate or expire rapidly
• Sealed goods which, for health protection or hygiene reasons, are not suitable for return once the seal has been broken
• Other products or circumstances specifically exempt from the statutory right of withdrawal under applicable law

An item being on sale or discounted does not by itself remove your statutory right of withdrawal.

Gift cards and other products may be subject to different rules depending on the nature of the product and applicable legislation.

Exchanges

We do not currently process direct exchanges.

If you would like a different product, size, colour or version, please contact us regarding the return of the original item and place a separate order for the new product.

Your statutory consumer rights remain unaffected.

Refunds

Once we receive and process your return, we will notify you.

When you exercise your statutory right of withdrawal, eligible payments will be refunded without undue delay and no later than 14 days after we receive your notification that you wish to withdraw from the purchase.

We may withhold the refund until we have received the returned goods or until you provide documentation showing that the goods have been sent back, whichever occurs first.

The refund will normally be made using the same payment method used for the original purchase, unless otherwise expressly agreed.

When exercising the statutory right of withdrawal, we will also refund the cost of our standard delivery option where required by law. If you specifically selected a more expensive delivery method than our standard delivery option, the additional delivery cost is not refundable.

Please note that your bank, card provider or payment provider may require additional processing time before the refund appears in your account.

Complaints and Statutory Consumer Rights (Reklamasjon)

The 14-day right of withdrawal is separate from your rights when a product is faulty or does not conform to the purchase agreement.

If a product develops a fault or you believe it does not meet what was agreed or advertised, please contact us at support@lotikids.com.

Your rights regarding defective goods are governed by applicable Norwegian consumer legislation. Nothing in this Return & Refund Policy limits or excludes any mandatory rights available to consumers under Norwegian law.

How to Contact Us

For returns, refunds, damaged products or other questions relating to an order, please contact:

LOTI KIDS
Email: support@lotikids.com

Please include your order number whenever possible so that we can assist you more quickly.

Return address:
Please contact us before sending a return. We will provide the appropriate return address and return instructions.

Important

This Return & Refund Policy is intended to operate in accordance with applicable Norwegian consumer legislation, including the rules concerning distance purchases and the statutory right of withdrawal.

Where mandatory consumer legislation provides you with greater rights than those stated in this policy, the mandatory legal provisions will apply.